Dynamics 365 Business Central Capabilities
Discover how to work smarter across your sales, service, project, and operations teams
Adapt as your business grows
Take your business on the go
Work wherever your business takes you, with full capabilities on desktop, tablet, or mobile, on-premises or in the cloud, across Windows, Android, and iOS devices.
Choose cloud or on-premises
Remove organizational silos with one comprehensive solution that runs where you need it, offering the same user experience no matter how you deploy.
Be ready for growth
Scale and perform as you grow using modern technologies built on the Microsoft cloud, such as machine learning, IoT, and mixed reality, to help you adapt to market dynamics.
Store and transmit data across your systems
Take control of your mission-critical business data and help protect it from unauthorized access with automatic Microsoft datacenter encryption.
Extend the solution with industry-specific apps
Get purpose-driven extensions from the Microsoft AppSource business applications marketplace to meet your unique vertical or business-specific requirements.
Tailor the software to your needs
Get support for 25 languages, localization, and no-code user interface changes, and extend the solution using Microsoft Power Apps, Power Automate, and Power Virtual Agents.
Work smarter and faster
Get insights within the flow of business
Access business intelligence when and where you need it, with real-time dashboards and KPIs for each user role.
Drive continuous process optimization
Improve outcomes and productivity with real-time system suggestions, based on historical data, to guide employees through workflows.
Automate workflows and processes
Optimize performance using easy-to-create workflows, audit trails, enterprise-level security, and AI
Connect your data with Microsoft 365
Respond to inquiries faster
Stay connected and simplify work by installing the Business Central app in Microsoft Teams to share business data within your Teams chats.
Streamline financial management
Take control of financial data
Better manage your cash flow, bank reconciliations, fixed assets, budgeting, and project costing while shortening cycle times with the late payment–prediction extension.
Expand into global markets
Easily support multiple currencies, exchange rates, consolidations, intercompany transactions, and localized tax regulations.
Monitor financial performance
Use built-in reports, Excel, or Microsoft Power BI and unlimited data dimensions to get real-time cash flow, identify financial patterns, analyze trends, and improve business planning.
Accelerate financial closing and reporting
Reduce month- and year-end closing times with connected general ledger, accounts receivable, payables, and fixed assets data. Streamline approval workflows using Power Automate.
Make more profitable financial decisions
Connect reports, charts, and Power BI data from across accounting, sales, purchasing, and inventory teams to get accurate insights and make financial decisions with confidence.
Accelerate sales processes
Prioritize leads based on revenue potential
Keep track of customer interactions and get guidance on the best upsell, cross-sell, and renewal opportunities throughout your sales cycle.
Offer flexible pricing and discounting
Create flexible pricing and discount structures for individual customers and groups of customers.
Improve cash management
Increase your cash flow by rightsizing inventory and maximizing the lifespan and governance of asset capitalization.
Deliver on promised customer outcomes
Track customer agreements to quickly access details about prices, discounts, delivery dates, product availability, and fulfilment status.
Deliver exceptional customer service
Ensure a smooth transition from sales to service
Automatically register shipped goods as service items and keep the required details in one place so both sales and service teams can respond quickly to inquiries.
Track customer returns and repairs
Offer full replacements or simple repairs, with parts and labour charges in one service order. Boost loyalty by providing spare equipment to customers awaiting service.
Live up to your service promises
Effectively assign personnel to work orders and get an overview of service tasks and workloads. Keep track of service agreements to deliver reliable service to your customers.
Facilitate project success
Improve project costing and accounting
Better manage projects using timesheets and advanced job costing and reporting. Develop and modify detailed budgets to help ensure project profitability.
Optimize resource levels
Manage resource utilization by planning capacity and sales. Track customer invoicing against planned or actual costs on orders and quotes.
Drive profitability with project insights
Get real-time business intelligence on project status, profitability, and resource utilization metrics.
Drive supply chain optimization
Improve supplier engagement
Build better relationships with suppliers and convert the best offers to orders. Ensure compliance with internal and external policies with process governance and approvals.
Get a holistic view of your inventory
Use the same costing method or different ones for inventory items, and easily move items between locations to control the quantity on hand using cycling counting.
Predict stock replenishment
Replenish inventory based on actuals, demand, and availability using built-in intelligence, sales forecasts, and expected stock-outs to automatically create purchase orders.
Optimize warehouse management
Improve organization within storage facilities
Set up bins and zones in Business Central to reflect the layout of your warehouse, including its racks and shelves.
Streamline receiving and capacity
Use a template to determine the best placement of items based on type, size, and bin capacity.
Expedite docking and shipping
Optimize your space and the picking process. Speed up shipments and reduce friction by enabling cross-docking.
Connect customers and operations
Use real-time data on every item’s zone, bin, and quantity to better fulfill your customers’ orders.
Provide optimal manufacturing outputs
Produce within supply and capacity constraints
Implement manufacturing processes according to plan, even in agile and complex environments.
Create detailed bills of materials
Define raw materials, subassemblies, or resources as a bill of materials that comprises a finished product or a kit.
Capture special requirements within a bill of materials and pull directly from the quote and sales order during assembly-to-order processes.
Use production orders or more complex processes
Register consumption and output across multiple bills of materials and routes. Reconcile scrap or deviations in consumption and output.